This 2014 award Winning restaurant ( Favorite Casual-Dining Restaurant, Nation’s Restaurant News Consumer Picks: Overall Winner for Casual-Dining Restaurants and Named one of the FORTUNE “100 Best Companies To Work For®” 2014), which started in a kitchen in Detroit, Michigan in the 1940’s by Evelyn Overton. In this review, we went to the biggest mall in Abu Dhabi , Yas mall to try this signature restaurant and was shocked on its low standard cleanliness.
Presentation:
The Burger contests as written in the menu:
American And Cheddar Cheese, Crunchy Potato Crisps, Lettuce, Tomato, Grilled Onions, Pickles and Secret Sauce.
It was presented on a simple white plate with an aluminium cup with a white paper for fries , Elgegent with simplicity, the burger just looks great like what’s expected from an international brand.
7/10
.Size: good big size , that’s just right. Fulfilling and great meal .
7/10
Taste: it’s an amazing charbolied flavour burger with the secret sauce that adds the mesmerising touch, it’s amazing I give hands down.
9/10
Price: 58 dirhams for this burge and fries might be a bit high but for the atmosphere and brand and flavour it’s totally justified.
7/10
Atmosphere:
I actually love the atmosphere, homey and cosy with soft orange lighting and some modern music, but the tables and crowd make it a bit suffocating, with no windows at all it just feels tight.
6/10
Cleanless:
The cleanleas is below standard, starting with the fact the forks and spoons are placed directly on the table, and even worst the table is perfectly clean , it’s a disgrace for such an international brand.
1/10
No tissue under the knife and spoon and placed directly on the table, even worst the knife has finger prints and the table isn’t clean even. this is totally unacceptable.
Location: the branch I visited was in yas mall, Abu Dhabi , UAE. The mall is one of the biggest in Abu Dhabi and parking is plentiful and being a mall the location serves a lot of other things
9/10.
Service:
The service is great and all and they try there best to Make sure they satisfy us as much as possible even when the waiting list is long, they provide a time frame and a bipper to alaram Us when our seat is available , but once we are seated the standard dip , they forgot to get us a few things and mix things up and they even forgot to get us the starters until all food arrive .
6/10
Final Verdict:
It’s a great place for a family lunch / dinner with great atmosphere , it just unacceptable how the table isn’t clean and cookery are on a dirty table with no tissue or barrier, the service needs more attention even if it’s crowded it’s no excuse for bad service. over all I wouldn’t mind eating another burger there because a burger is handled with nothing other than my own hands. No SPOON, KNIFE no NOTHING just my bare hands .
